The customer is not always (b)right: Hello, this is Davpack, Rachel speaking, can I help you?
Our Sales team are used to solving the packaging problems of people who ring in, but every now and then they get asked to help with something unexpected. Just the other day, having dealt with a query from a potential customer about our garage shelving and storage, Rachel was all ready to say goodbye and hang up, when he informed her that he was having trouble finding a gas supplier for his new house and wondered if she had any suggestions.
Rachel being Rachel, she did try to help him, even though gas supplies are not her main area of expertise. Why didn’t he try searching on the internet? Oh, he didn’t have internet access. Why didn’t he contact his current supplier? Oh, the paperwork was all buried in a box somewhere that he couldn’t get to. After another five minutes in a similar vein, with all avenues exhausted and our caller seemingly out of initiative of his own, she did a quick search on the internet, found the phone number of a major gas supplier for him and sent him on his way.
Quite why our man thought someone working in the sales office at a packaging supplies company was the right person to ask such a question, I really can’t say. Perhaps he’d been asking random people all day and it just happened to be Rachel’s turn. Or maybe it’s because she’s such a naturally helpful and friendly person that he felt he could trust her advice on anything.
And the moral of the story? Whatever your problem, Davpack will always go that bit further to try and help you; but our chances of success will be far higher if you ask us something we know about.
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