The customer is not always (b)right: Moving House

Thinking

If a customer orders their packaging supplies on our website, and we don’t have it in stock, we give them a call to find out if they’re happy to wait until we can get some more in, or see if we can come up with a suitable, immediate alternative.

One recent customer should be grateful she ordered something we were out of. Needing some cardboard boxes for moving house, she had opted for our product code CASW065. Now, you probably don’t know our codes as well as I do, so I should tell you that these boxes measure 300 x 140 x 360mm. In old money, that’s 11.8 x 5.5 x 14 inches.

In any money, that doesn’t make them much use as removal boxes!

One short phone call later and we had found her something far more suitable and hopefully she has now managed to move house without packing all her belongings into their own individual boxes!

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Sarah Hickson

With more than seven years experience as a member of the Davpack sales team, there are few who know more about the range of packaging materials we sell than Sarah. She recently left the company to become a full-time mother, but still maintains regular contact with her former colleagues. As well as sharing her own accumulated wisdom and experience on the blog, Sarah is looking forward to passing on stories from the front line of packaging sales. Davpack

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