The customer is not always (b)right: Moving House
If a customer orders their packaging supplies on our website, and we don’t have it in stock, we give them a call to find out if they’re happy to wait until we can get some more in, or see if we can come up with a suitable, immediate alternative.
One recent customer should be grateful she ordered something we were out of. Needing some cardboard boxes for moving house, she had opted for our product code CASW065. Now, you probably don’t know our codes as well as I do, so I should tell you that these boxes measure 300 x 140 x 360mm. In old money, that’s 11.8 x 5.5 x 14 inches.
In any money, that doesn’t make them much use as removal boxes!
One short phone call later and we had found her something far more suitable and hopefully she has now managed to move house without packing all her belongings into their own individual boxes!
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