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In many ways, shopping has got a lot easier. You can go online, order something with a few clicks of the mouse and often have it delivered the next day. But then again, it can be so much more complicated; in the old days, you went down to the shops and if you liked the look of something, or it fit you, and it was within your budget, you bought it. Nice and straightforward!

Today, of course, you need to do your research. What have other shoppers bought and what did they think of it? How did the seller respond to any problems? Was the item delivered quickly, conveniently and in one piece?

Many online stores and retailers allow you to rate their products so that you can make a judgement based on other shoppers’ experiences. And, because things like delivery and customer service are just as important, there are other sites which allow you to rate the retailers as well. There will undoubtedly soon be a site that will rate all the sites rating other sites so that you can know which site’s ratings you can trust the most!


Trust Davpack? Trust our customers!

At Davpack, we’re proud of the quality packaging products we sell at competitive prices, with what we hope is a very high level of customer service, and we aren’t backwards in shouting about it! But, like any company, what really grabs a potential customer’s attention is good word of mouth. We often get calls from new customers telling us we’ve been recommended by friends and fellow traders, and each time it happens we’re pleased as punch.

And we feel even better when our customers praise us to a much wider audience!

We’ve been selling on Amazon for a number of years and now have over 2000 reviews, with an average rating of 96%; narrow that down to the last 90 days (at the time of writing) and we’re running at 98%! We also ask our customers to tell the world about their experience buying from Davpack on the review site Trustpilot. At the time of writing, just under 900 different customers have taken advantage, giving us an officially ‘Excellent’ rating of 9.7 out of 10! That makes us the No 1 packaging supplies company using the site!

Obviously we get the odd bit of criticism as well – no company is perfect, although that always remains our goal! – but when it happens, we try to use it to learn how we can improve and do better next time.

If you’ve enjoyed this blog, or any of the blogs on this site, why not leave your comments below? Your recommendation could help other people wandering the internet in search of random musings about cardboard boxes, polythene bags and bubble wrap find what they’re looking for. Thank you.

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Sarah Hickson

With more than seven years experience as a member of the Davpack sales team, there are few who know more about the range of packaging materials we sell than Sarah. She recently left the company to become a full-time mother, but still maintains regular contact with her former colleagues. As well as sharing her own accumulated wisdom and experience on the blog, Sarah is looking forward to passing on stories from the front line of packaging sales. Davpack

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