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Privacy Notice


Version 1.0.1 16-05-18

We are committed to maintaining the trust and confidence of our customers and website visitors. Protecting our customers is at the heart of everything we do at Davpack and protecting your information is no exception. We want you to know that we are not in the business of collecting unnecessary data, or selling, renting or trading email lists. We prefer to focus on offering an unbeatable choice of packaging at great prices, with fantastic service. The aim of our website is to make it easy for you to find and buy the packaging you need, so you can get on with the rest of your day.

When it comes to data protection and privacy, here you will find our:
Data Protection Policy
Cookie Policy
Data Retention Policy

We want you to have the best experience possible, so we use session cookies to enable you to pick up where you left off, and we use software to analyse and help us to improve our website. Our online chat and customer service contact will answer your enquiries and help you to form a relationship with your packaging supplier and the extra service benefits this can bring.

Our full Privacy Statement follows:  


Privacy statement

PRIVACY STATEMENT REGARDING USE OF OUR WEB SHOPS


We would like to inform you about the personal data that will be processed when you use our web shop. This statement informs you about how we will use your data as a visitor to our web shop. As a registered user, you can use a lot more functions than guest users. In order for you to be able to use these functions, we must store and process your data. We therefore request that you consent to the storage and processing of your data when you register as a user of our web shop. But it goes without saying that you can also order as a guest in our webshop without registration and consent.



Contents

1. Controller’s name and contact details
2. Collection and storage of personal data as well as type, purpose and legal basis
a) When simply visiting our websites
b) When registering and ordering as a Company buyer
c) When ordering as a Private (non-company) buyer and through third party platforms
d) Consent to use data in the web shop
e) When using the contact forms
f) When subscribing to our newsletter
3. Passing on data to third parties
a) For payment processing
b) Payment against invoice
c) Payment by credit card
d) Payment via PayPal
e) For shipment
f) For mailing
g) For collecting independent customer feedback
4. When and for what purpose does Davpack use cookies?
5. Web analytics 8
a) Google Analytics 9
b) Google remarketing 9
c) Use of remarketing services 9
6. Rights of data subjects 10
7. Right of objection 10
8. Data security 11
9. Updates of and amendments to this privacy statement 11



1. Controller’s name and contact details


This privacy statement applies to the processing of data by:
Controller:
Davpack (Davenport Paper Co. Ltd)
Charlton House, Riverside Park, Raynesway, Derby DE21 7BF
Tel: 01332 821200 (Mon-Fri 8:30am – 5:00pm)
Email: sales@davpack.co.uk

 


2. Collection and storage of personal data as well as type, purpose and legal basis


a) When simply visiting our websites
You can visit our websites without disclosing your identity. In any case, data will be collected in log files, via search engines and in forms.
The following information is collected without any input from you:

• The IP address of the requesting computer
• The date, duration and time of access
• The name and URL of the file accessed, i.e. the websites which you visit at our shop
• The website from which access was made (referrer URL)
• The browser you are using and, if applicable, your computer’s operating system, geographic origin, language setting and your access provider’s name
• When you use the search function on our websites, the search terms you entered

We process this data for the following purposes:

• To enable uninterrupted use of our Internet offering (connection establishment)
• To improve use of our website
• To ensure system security and stability
• For technical administration of the network infrastructure and to optimize the search function on our websites
• To track cases of misuse

The legal basis for processing the data is Art. 6 (1) sentence 1 lit. f of the General Data Protection Regulation (GDPR). Our legitimate interest follows from the above-listed purposes of data collection. Under no circumstances will we use the data collected in order to draw conclusions about your person.

This data remains stored until it is automatically deleted. The data will be deleted when the above-mentioned purpose no longer exists.

We also use cookies and analytics services when our website is visited. For more details, please refer to sections 4 and 5 of this privacy statement.


b) When registering and ordering as a Company buyer
Your data helps us to customize and continuously improve your shopping experience. As a registered Company user, you have more service options than private users. In order for you to be able to benefit from these options, we must store and process your data. You will therefore have to consent to the storage and processing of your data when you register as a Company user of our web shop. When you register as a Company user in our web shop, we request the following data from you:

• Address of your company
• Your title, first name and family name as a customer and user of our web shop
• Telephone number
• E mail address
• Professional position
• General data of your company

We collect this data in order to be able to identify you as our contract partner.

The data will be processed at your request and, pursuant to Art. 6 (1) sentence 1 lit. b GDPR, it is required for the above-mentioned purposes for the performance of the contract as well as pre-contractual measures.

If you are an active company buyer, we will send you catalogues or mailings that help your packaging buying and can save your company money. Our customer service team may keep in touch under legitimate interest, because you may have an on-going need for packaging and therefore value having a relationship with your supplier and the extra service benefits this can bring. According to GDPR, such data processing is also lawful as our legitimate interest on the basis of Art. 6 (1) lit. F thereof.

In keeping with our understanding as a supplier of packaging supplies, we only store and process data from your professional environment. As a Company customer we ask for data concerning your company and not your private environment, such as your private address. This is neither stored nor processed by us when you order any items for your professional activities.

The personal data which we collect for registration and login will be stored by us until you revoke your consent to such processing or until we discontinue the processing of the data unless we are obliged to store such data for a longer period pursuant to Art. 6 (1) sentence 1 lit. c GDPR because of storage and documentation obligations under tax and commercial law or unless you have consented to further storage pursuant to Art. 6 (1) sentence 1 lit. a GDPR


c) When ordering as a Private (non-company) buyer and through third party platforms
When you order products as a Private (non-company) customer on our website, or through third party platforms such as Amazon and ebay, we will only collect the information necessary to complete the transaction:

• Your title, first name, surname as the customer
• A valid e mail address
• Address
• Telephone
• Payment data, depending on the payment method you selected (for example, bank details)

This data is collected for the following purposes:

• To identify you as our contract partner
• To check the data entered for plausibility
• To handle payment for your order
• To settle any warranty claims that you may have and to assert any claims that we may have against you

The data will be processed at your request, and pursuant to Art. 6 (1) sentence 1 lit. b and lit. f GDPR, it is required for the above-mentioned purposes for the performance of the contract as well as pre-contractual measures.

Like most of our customers, you are probably interested in knowing how long it will take for your shipment to arrive. That's why you receive order tracking communications.
This means that we must process the data that you entered for the delivery address. To this effect, we co-operate with the shipping service providers who transport your shipments and with a service provider who has undertaken to comply with the data protection laws.

In order to ensure smooth and easy processing of your order and fast clarification of any queries, you can also enter additional data, including an alternative shipping address.

The personal data which we collect for the order will be stored until expiry of the statutory warranty obligation and then automatically deleted, unless we are obliged to store such data for a longer period pursuant to Art. 6 (1) sentence 1 lit. c GDPR because of storage and documentation obligations under tax and commercial law or unless you have consented to further storage pursuant to Art. 6 (1) sentence 1 lit. a GDPR.

d) Consent to use data in the web shop
By registering as a user and logging in to the web shop, you consent to the storage, processing and use of your personal data in accordance with this privacy statement.
Detailed data of your use of our web shop will be recorded for the duration of your registration. This primarily includes the following details:

• The duration of the visit
• The items searched for, viewed and tagged on our website
• The items purchased (order history)
• Your navigation on our website
• The origin website, landing page and exit page

This data is collected, stored and processed so that we can customize and continuously improve your shopping experience and provide you with convenience features (for example, access to your personal order history and stored shopping baskets that you need several times) in the web shop.

By registering and logging in to our web shop, you also agree to our use of your e mail address and the detailed data of your use of our web shop as follows:

- If you have not yet completed the purchase for a shopping basket that you have set up in our web shop, we can send you an e mail as a reminder. In this way, we can send you offers that are precisely tailored to your profile. You can unsubscribe from this service at any time within the e mail.
- If you have registered as a Company buyer, we will regularly send you our (personalized) newsletter by e mail. We use the detailed data of your use of our web shop in order to personalize the newsletter for you. In this way, we can send you special offers that are not available to unregistered users from time to time and on special occasions.

In our web shop, you can also view the data of your previous orders and save shopping baskets.
Data processing pursuant to Art. 6 (1) sentence 1 lit. a GDPR is based on your consent.
The detailed data concerning your use of our web shop which we collect will be stored by us until you revoke your consent to such processing or until we discontinue the processing of the data unless we are obliged to store such data for a longer period pursuant to Art. 6 (1) sentence 1 lit. c GDPR because of storage and documentation obligations under tax and commercial law.


e) When using the contact forms
You can send us general enquiries using the contact forms provided on our website. A valid e mail address or telephone number must be provided so that we can respond to your enquiry, and postcode for freight calculation.

Any other personal data, such as your name, address or telephone number is not collected unless you voluntarily disclose this information. This data is collected in order to know who the enquiry originated from and to be able to answer it using your preferred channel (post, telephone or e mail).

Data processing for the purpose of contacting us is based on Art. 6 (1) sentence 1 lit. a GDPR on the basis of your voluntary consent or on the basis of Art. 6 (1) lit. b GDPR and/or to safeguard our legitimate interests pursuant to Art. 6 (1) lit. f GDPR.

It is our legitimate interest to be able to respond to customer enquiries and to thereby ensure functioning customer service.

If you are an active company buyer, we will send you catalogues or mailings that help your packaging buying and can save your company money. Our customer service team may keep in touch under legitimate interest, because you may have an on-going need for packaging and therefore value having a relationship with your supplier and the extra service benefits this can bring.

The personal data which we collect when the contact form is used will be deleted after your request has been dealt with, unless we are obliged to store it for a longer period of time pursuant to Art. 6 (1) sentence 1 lit. c GDPR because of storage and documentation obligations under tax and commercial law.


f) When subscribing to our newsletter
As a customer or interested party at Davpack, we would also like to send you our newsletter.

If you have expressly consented, we will use your e mail address in order to regularly send you our personalized newsletter.

In order to ensure that no errors occur when you enter your e mail address and your consent, we use the so-called double opt-in procedure: After you have entered your e mail address in the registration box, we will send you a confirmation link. Your e mail address will not be added to our mailing list until you have clicked this confirmation link.
According to GDPR, such data processing is also lawful as our legitimate interest on the basis of Art. 6 (1) lit. F thereof.

You can unsubscribe at any time, for example, via a link at the end of each newsletter. Or you can send an e mail to sales@davpack.co.uk and request unsubscription at any time.

When you unsubscribe we will exclude you from future email newsletters.


g) For collecting independent customer feedback
We believe in transparency and strive to provide the best standard of service in the packaging industry. That is why we ask customers to rate us and comment on their experience on independent third party websites.

Your feedback helps us to monitor our service delivery and customer satisfaction. It also alerts us if things have gone wrong, so that we can put things right where possible. It helps to keep customer service highly transparent and visible, and every positive ‘5 star’ feedback motivates our team.

In order to invite you to review us, independently, we pass on your email address and transaction reference to Trustpilot, 1 St Martin's Le Grand, 7th Floor, London EC1A 4NP, Tel. 0203 889 8444. According to GDPR, such data processing is also lawful as our legitimate interest on the basis of Art. 6 (1) lit. F thereof.

 


3. Passing on data to third parties


a) For payment processing
Your personal data will be passed on to third parties to the extent permitted by law and required pursuant to Art. 6 (1) sentence 1 lit. b GDPR for the purpose of maintaining contractual relationships with you.

This includes, in particular, the transfer of payment data to payment service providers or banking institutes in order to carry out payment transactions. These third parties are not permitted to use this data passed on to them for any other than the aforementioned purposes.


b) Payment against invoice
If you wish to purchase against invoice, we will require an account application form, and obtain credit information from First Report and your nominated references on the basis of your express consent in accordance with Art. 6 (1) sentence 1 lit. a and b GDPR and if this is necessary for the conclusion or fulfilment of the contract.

In our legitimate interest pursuant to Art. 6 (1) sentence 1 lit. f GDPR and in the legitimate interest of our customers, we exchange information on very unusual orders with the other European companies of the TAKKT Group. This can, for example, be the case when large quantities of goods are ordered by different buyers for shipment to the same address. By exchanging information about such transactions, we not only want to avoid subsequent payment defaults, but also to protect our customers from misuse of customer accounts and/or our customers' identities.


c) Payment by credit card
When you pay by credit card (Visa/MASTER Card), the payment data which you enter will be recorded and stored by Verifone (UK) Ltd, 3 Roundwood Avenue, Stockley Park, Uxbridge, UB11 1AF pursuant to Art. 6 (1) sentence 1 lit. b GDPR and not passed on to any company other than those involved in the payment process.

When paying by credit card, you accept the payment provider’s Terms and Conditions. We will not collect or store payment data in this case.

Data is processed for the purpose of payment processing.

Please refer to your credit card company's privacy policy for more information.


d) Payment via PayPal
If you wish to pay via PayPal, you will need a PayPal customer account where you enter your bank or credit card data. PayPal’s terms of use apply to that customer account and to payment via PayPal. To initiate the payment process, enter your e mail address and password in the PayPal window as usual during payment processes. Payment is processed directly via PayPal; we do not store or process your payment data in this case.

Data is processed for the purpose of payment processing.

Please refer to PayPal's privacy policy for more information.


e) For shipment
We always strive to ship your items as quickly as possible.

Your personal data will be passed on to third parties to the extent permitted by law and required pursuant to Art. 6 (1) sentence 1 lit. b GDPR for the purpose of maintaining contractual relationships with you.

This includes the transmission of data to the shipping service provider. Data is processed for the purpose of shipping your order.


f) For mailing
If you have registered as a Company buyer, we strive to keep you informed about services, business savings and new packaging solutions to assist your business, via business post (including catalogues). Data processing is necessary for the above-mentioned purposes in order to protect our legitimate interests and those of third parties pursuant to Art. 6 (1) sentence 1 lit. f GDPR.

Your personal data will be passed on to third parties to the extent permitted by law and required pursuant to Art. 6 (1) sentence 1 lit. b GDPR for the purpose of personalising and addressing business post.

This includes the transmission of data to our mailing house GD Web Offset Ltd, Brookfields Way, Wath upon Dearne, Rotherham S63 5DL.

 


4. When and for what purpose does Davpack use cookies?


We use cookies on several pages to enhance our customers’ online experience. Cookies are small text files that are stored on your computer/device (laptop, tablet, smartphone, etc.)

Cookies do no damage your device, nor do they contain viruses, Trojans or other malware.

We use the so-called session cookies in order to recognize that you already visited certain pages of our website, that you already logged in to your user account or to display your shopping basket. Other cookies remain on your device for a certain defined period of time. They enable us to recognize your computer during your next visit (so-called permanent cookies). These cookies enable us to welcome you with your user name, for example, so that you do not need to re-enter your password or fill in forms with your data for future orders. However, this does not mean that we are directly able to identify you.

The purpose of cookies is to make your visit to our website attractive and to enable the use of certain functions.

Data processing by cookies is necessary for the above-mentioned purposes in order to protect our legitimate interests and those of third parties pursuant to Art. 6 (1) sentence 1 lit. f GDPR.

More details about the cookies we use are contained within our Cookie Policy.

Most browsers accept cookies automatically. However, you can configure your browser so that no cookies are stored on your computer or a message always appears before a new cookie is generated. However, complete deactivation of cookies can mean that you will not be able to use all of the functions of our website. For information regarding the cookie settings in your browser, click here.

 


5. Web analytics


Like many other providers, Davpack also uses various methods to analyse the use of our websites.

The tracking and targeting measures listed below and used by us are carried out on the basis of Art. 6 (1) sentence 1 lit. f GDPR.

We use these tracking measures in order to ensure a requirement-compliant design and the continuous optimization of our website. On the other hand, we use the tracking measures in order to statistically analyse the use of our website and to evaluate it for the purpose of optimizing our offering for you.

The targeting measures used by us are designed to ensure that you only receive advertising on your devices that is oriented towards your actual or assumed interests.
These interests are to be deemed to be legitimate within the meaning of Art. 6 (1) sentence 1 lit. f GDPR.

The respective data processing purposes and data categories are described in the corresponding tracking and targeting tools.


a) Google Analytics
This website uses Google Analytics, a web analysis service of Google Inc. (‘Google’). This is an effective tool for evaluating and marketing our website.
Google Analytics uses cookies. The information generated by the cookie about your use of this website, including the abbreviated IP address, is sent to a Google server in the US for storage.

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage.

Google may also forward this information to third parties if this is required by law or if third parties process this data on behalf of Google.

Under no circumstances will Google associate the IP address with other Google data.

As an alternative to the browser add-on, especially for browsers on mobile devices, you can also prevent Google Analytics from collecting data by clicking this link. This will set an opt-out cookie which will prevent your data from being recorded when you visit this website. The opt-out cookie is only valid in this browser and only for our website and is stored on your device. If you delete the cookies in this browser, you must set the opt-out cookie again.

Click here for the Google Analytics terms of use.


b) Google remarketing
This website uses the remarketing function of Google Inc. (‘Google’).

The purpose of this function is to present interest-based advertisements to visitors to the website as part of the Google advertising network. The visitor's browser stores cookies that enable recognition of the visitor when visiting websites that belong to Google's advertising network. These pages can then present advertisements to the visitor relating to content previously accessed by the visitor on websites that use Google's remarketing function.

If you do not wish to use Google's remarketing function, you can generally deactivate it by making the appropriate settings at http://www.google.com/settings/ads. Alternatively, you can disable the use of cookies for interest-based advertising through the Advertising Network Initiative by following the instructions at http://www.networkadvertising.org/managing/opt_out.asp. For more information about Google Remarketing and Google's privacy statement, please visit: http://www.google.com/privacy/ads/.


c) Use of remarketing services
This website uses remarketing services supplied by Adroll and Criteo. These services allow us to use ‘Custom Audiences’ remarketing functions, linking to internet advertising platforms, including Facebook Inc. (‘Facebook’). This function is used to present interest-based advertisements (‘Facebook ads’) to visitors to this website when they visit the social network Facebook. For this purpose, Adroll and Criteo remarketing tags are implemented on this website, which establishes a direct connection to their company servers when you visit the website.

For more information about these remarketing services and their collection and use of data as well as your rights and options for protecting your privacy, please see the following links:

Adroll, The Cursitor, 38 Chancery Lane, London WC2A 1LF
Criteo, 10 Bloomsbury Way, London WC1A 2SH, Tel. 0203 389 0168
Facebook's privacy policy at https://www.facebook.com/about/privacy/
You can deactivate the Facebook ‘Custom Audiences’ remarketing function at https://www.facebook.com/settings/?tab=ads#_=_. You must be logged in to Facebook as a precondition for this.

 


6. Rights of data subjects


You have the right:

• pursuant to Art. 15 GDPR to request information regarding your personal data processed by us. In particular, you may request information about the purposes of processing, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right of appeal, the origin of your data, if this was not collected by us, and the existence of automated decision-making including profiling and, if applicable, meaningful information on their details;
• pursuant to Art. 16 GDPR, to demand immediate rectification of incorrect data or completion of personal data stored by us;
• pursuant to Art. 17 GDPR, to request erasure of your personal data stored by us unless the processing is necessary to exercise the right to freedom of expression and information, to fulfil a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims;
• pursuant to Art. 18 GDPR, to restrict the processing of your personal data in as far as you dispute the accuracy of the data, if the processing is unlawful but you reject the erasure of data and we no longer need the data, but if you need such data in order to assert, exercise or defend legal claims or if you have filed an objection to processing pursuant to Art. 21 GDPR;
• pursuant to Art. 7 (3) GDPR, to revoke your prior consent at any time. As a result, we are then no longer permitted to continue processing data based on this consent in the future and
• pursuant to Art. 77 GDPR, to complain to a regulatory authority. For this purpose, you can generally contact the regulatory authority responsible for your usual place of residence or workplace or our company’s registered office.


The contact details of the regulatory authority responsible for our company’s registered office are as follows:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, Tel 0303 123 1113 https://ico.org.uk/global/contact-us/.

 


7. Right of objection


If your personal data is processed on the basis of our legitimate interests pursuant to Art. 6 (1) sentence 1 lit. f GDPR, you have the right to object to the processing of your personal data pursuant to Art. 21 GDPR in as far as the reasons for this are based on your specific situation or if you object to direct advertising. In the latter case, you have a general right of objection which we will implement without the need to specify a particular situation.
For any data protection matters simply write to Davpack Customer Data Request, Davpack, Charlton House, Riverside Park, Raynesway, Derby DE21 7BF send an e mail to sales@davpack.co.uk with subject of Davpack Customer Data Request. We reserve the right to require proof of identity before responding to such requests.

 


8. Data security
 

Please remember that transmitting information and data over the Internet always poses a security risk. We have therefore implemented technical and organizational measures to protect your personal data. These measures protect your data from unauthorized processing, loss, as well as unauthorized alteration and unauthorized access. Our security measures are continuously improved in line with technological developments.

Our website is protected by SSL and HTTPS secure connection.

 


9. Updates of and amendments to this privacy statement

This data protection declaration is currently valid and has the revision status as per version 1.0.1.

Due to the further development of our website and offerings on this website or due to changed legal or official requirements, it may become necessary to revise this privacy statement. You can view and print the latest version of this privacy statement at any time on the website at https://www.davpack.co.uk/Privacy-Notice.htm